AMG Experience: Frank Ballweg, the “Flying Doctor,” Brings the High-Performance Clinic to Customers Worldwide

Frank Ballweg, a specialized engineer with 18 years of experience in the high-performance brand, leads the AMG Service Clinics globally. This initiative offers direct and exclusive technical advice to owners, strengthening the connection between Germany and the customers.

AMG’s secrets are known by very few people. One of those experts is Frank Ballweg, a Mercedes-Benz plant engineer. Ballweg has more than 30 years of experience with the company. He dedicated the last 18 years to specializing in AMG. Throughout his career, he consolidated himself as an internal technical reference. He is also one of the great connoisseurs of the brand’s high-performance technology. “

His expertise covers both the development and tuning of high-performance vehicles. Furthermore, it includes direct support for customers in different markets around the world. His deep knowledge of AMG models is key. Because of this, one of his functions is leading the AMG Service Clinics. This trajectory gave him the nickname “Flying Doctor.” “

The Service Clinic: Personalized Global Advice

Instead of the customer traveling to Germany for advice, Ballweg and his team travel to different countries. Their goal is to meet with AMG owners. In each country, they organize service clinics in a workshop format. Customers bring their vehicles there. In these clinics, the unit is inspected. Specific use cases are analyzed. Personalized advice is provided. This advice is adapted to the model and driving style. Local Customer Service teams and the Mercedes-AMG dealer network participate. “

In this way, Frank Ballweg becomes a direct link. He connects the Mercedes-Benz headquarters in Germany. He also links directly with AMG customers worldwide. The main goal of these clinics is to “elevate the experience of AMG customers to another level.” Ballweg helps them maximize their vehicles’ capabilities. He also resolves concerns about driving modes. “

AMG Experience on Track: La Plata was the Stage

The Service Clinic in La Plata was combined with an AMG Experience. This experience is the opportunity to test high-performance vehicles. It takes place on a race track. The event was organized by Prestige Auto at the Roberto José Mouras Racetrack. After conducting the Clinic, customers had the driving experience on the track. They tested a C 43, a GLC 43, and a CLE 53. The test was done under controlled conditions. The supervision was led by Otto Fritzler and Diego Azar. They are the drivers for the TC Prestige Auto Racing Team in 2026.